Like any retail operation, an appliance store relies on effective sales procedures in order to be successful. These are big-ticket items and consumers can deliberate endlessly before pulling the trigger on a deal.
Make Selling Easier
Purchasing appliances is a significant investment. There’s plenty of competition out there, so customers are likely going to shop around to find the makes and models they prefer, at the best possible price. If a potential customer walks through your doors, it’s imperative that your sales staff is equipped to walk them through product knowledge, and more importantly, help them navigate the sales process.
There are a number of ways a retail POS system can help with this:
Opportunity Tracking: Sales Managers are always looking to improve their sales process. They need the ability to report on their pipeline and assist sales reps with the opportunity as it progresses through your sales process.
Layaways: In addition to holding deposits and tracking payments, your appliance store software should remove the item from your inventory so that it isn’t accidentally sold to a different customer.
Kit pricing: This allows your sales team to bundle individual items into a single package. This ensures each inventory item is accounted for while providing the customer with an incentive for buying multiple items. In addition to appliances, kit pricing can also incorporate:
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- Product Warranties
- Service
- Parts and accessories
Multiple shipping addresses: If you offer online sales, your software will enable customers to choose the appropriate shipping address—or create a new one—from their account information.
Staff incentives: Easily track commissions to reward your staff when they complete a sale. If more than one team member contributes to the sale, you can divide the commission as needed.
Post-sales Support
In addition to providing useful information and after-sales support, you can use the customer relationship management module of your retail POS system to increase revenue. If you sell appliances that require scheduled maintenance, you can send out a Service Reminder email notification to remind the customer of an upcoming appointment.
Furthermore, this software will assist you in scheduling service appointments, repairs and warranty claims.
For more on CRM tools check out: Windward Software’s CRM will put an end to the sticky note nightmare in your business.
Inventory Control Software
For more on inventory read: 3 Inventory Management Tips for a Better Bottom Line.
If you want a retail business management system that integrates your point of sale, inventory, and accounting departments, call Windward Software. Windward System Five on Cloud helps you oversee all aspects of your operation.
