Windward Insider Blog

How to Navigate Return Merchandise Authorizations & Win at Reverse Logistics

Sometimes your customer's journey requires them to return a product due to failure.  As a retailer you have your customers' loyalty top of mind, but also have to balance the potential loss in profit that comes along with such a transaction.  On top of.

How You Can Handle Customer Returns With Ease

We've all seen it, the ridiculous refund request from the person that thought they could "rent your item for free."  Big-Box stores have trained customers into this behavior, by taking ANYTHING back in ANY CONDITION.  Standing your ground to prove a.

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