Sometimes your customer's journey requires them to return a product due to failure. As a retailer you have your customers' loyalty top of mind, but also have to balance the potential loss in profit that comes along with such a transaction. On top of that, your suppliers are protective of their own bottom line. So, how can you win the RMA game?
Do you ever catch yourself wondering whether it’s time to start using business management software? After all, how do you know you need something if you’ve never tried it before? Don’t worry, you’re not the first owner or manager to ponder this.