Benefits of Using Windward Software to Manage Your Service Department
If you're in charge of managing a service department, you know that it can be a tricky business. There are a lot of moving parts, and it's easy for things to fall through the cracks. But there's no need to worry! Windward System Five can help you manage your service department with ease. From scheduling jobs to tracking technicians to managing parts inventory, Windward System Five has you covered. Here are five ways that Windward System Five can make your life easier.
1. Scheduling Jobs:
With Windward System Five, you can easily schedule jobs for your technicians. Your Service Writer enters the job into the system at the time of the intake call or appointment. They simply take notes about the problem that needs to be resolved, quote the customer if necessary, and then you're ready to assign it to the next available technician.
This ensures that your technicians are always busy and that your customers are getting their repairs done in a timely manner.
2. Technician Tracking:
Have you ever wondered what technicians are working on and how much it is costing per job?
With Windward System Five, you can keep track of your technicians' workload and efficiency.
The software tracks their time and job status, so you'll never have to wonder whether or not a job is getting done.
3. Using Kits to Create Service Packages:
Not sure what parts you need for a particular repair? No problem!
With Windward System Five, you can create service packages using kits. This ensures that you don't miss adding parts to a particular job, and you can even reclaim some costs by automatically adding shop supplies. Kits also reduce unnecessary tasks for technicians, so they can focus on repairs.
4. Parts Inventory Management:
5. Billing and Invoicing:
With Windward System Five, billing and invoicing are a breeze. The software generates invoices based on the parts used for the job and the work that has been completed, so you can collect what is due from your customers. This saves you time and ensures that your customers always receive accurate bills for the work they've had completed.
If you're already a client, check out the new "Managing Service in Your Business" package from Windward Professional Services.
Our Professional Services team is dedicated to helping you get the most out of your ERP, Windward System Five.
Call one of our Business Developers at +1 (800) 663-5750 to discuss whether Windward System Five on Cloud is a fit for your service business.