Arming your staff with mobile devices linked to POS systems for retail is a great way to improve your customers' experience.
Retailers are constantly trying to find better ways to improve the customer experience. Whether it's through increased staff training, placing an emphasis on customer engagement or an in-store customer appreciation event, these practices can go a...
Windward Insider Blog
Penticton training event offers immersive learning experience
In our business experience we have seen many different pricing models. Walk into any retail store and you may see prices ending in 95, 97 and of course the beloved 99. We've all heard of the reasons for making the price look lower, but does it really work? Are people really going to be effected by a $9.99 price point versus paying $10? As it turns out, this tactic does...
The Better Business Bureau (BBB) sets out to create a society of trustworthy businesses who meet and/or exceed industry standards, strive to attain best practices, and works to the benefit of the marketplace. As the BBB sees trust as a function of two primary factors, integrity and performance, Windward Software thus works to attain both of those factors...
Two questions to ask yourself; Why do people return to my business? How can I get people to return more often? Your customers come back because they perceived some value; it could be price, it could be service or something else positive you have cultured in your business. One of the ways to get people to people to return to your business is invite them back! A recent poll...
Do you currently use membership programs in your business? Or perhaps you're looking to incorporate this great option. Offering your clients a membership can have many benefits for your business. By creating a membership or loyalty program you can work towards building strong brand loyalty with your clients. Perhaps your loyalty program offers members a discount, or...
It's true, we want to help our clients run their business. We already do that in many ways with people who do their best to understand needs change from before the sale, through the implementation and throughout the many years of software use and upgrades. We also have training material to view and live training at our facilities or via the web. During 2012 we will be...
